Privacy Policy

1. Introduction

Welcome to Star 99. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your details when you use our mobile application and associated on-demand services.

By accessing or using our application, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

• Account & Contact Information: Your phone number, name, and profile details provided during account creation and OTP authentication.
• Service & Transaction Details: Information about services booked, transaction history, wallet balances, and booking notes.
• Device & Technical Information: Device model, operating system version, unique device identifiers, and network information necessary for performance optimization, security, and force update verification.

3. How We Use Your Information

We use the collected information for the following purposes:

• To verify identity via OTP and authenticate user sessions.
• To facilitate service booking, scheduling, and payment processing.
• To send critical service alerts, notifications, and update notices.
• To protect against fraud, unauthorized transactions, and system misuse.
• To enforce terms of service and legal obligations.

4. Data Security & Storage

We implement industry-standard technical and organizational security measures, including end-to-end encryption for authentication tokens and sensitive transmissions. While we take every reasonable measure to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

5. Third-Party Services & Links

Our app may contain links to external third-party services (such as payment gateways, app stores, or social platforms). We are not responsible for the privacy practices or contents of third-party websites or services.

6. Data Retention & Account Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Users may request account deletion or data removal by contacting our customer support team.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.